Your Behavior Reveals Your Values

Companies frequently state integrity as one of their values in doing business. Sounds good but what does it really mean? Merriam-Webster defines integrity, a noun, as the following: Steadfast adherence to a strict moral or ethical code. The state of being unimpaired; soundness. The quality or condition of being whole or undivided; completeness. It is […]

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Gossip Strangles Growth

Almost everyone does it to some degree or another—share information and misinformation that serves no useful purpose.  It zaps productivity and morale. Gossip creates toxic cultures in companies and yet often it is the norm. You know when someone begins with “Well, I heard...” you are about to hear the latest scuttlebutt. It may or […]

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Virtues That Sabotage

Most of us would argue that excellence, fairness and collaboration are desirable in the work place.  Think again. In Tipping Sacred Cows—Kick the Bad Work Habits that Masquerade as Virtues (2013) Jake Breeden exposes the dark side of exalted virtues. He explores seven of the most common sacred cows in the work place. See my […]

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Happy Customers Are Your Best Marketeers

Remember the Girl Scout classic, “Make new friends but keep the old; one is silver and the other gold.” Applied to business, classic winning strategies are 1) to attract new business and 2) to keep happy customers. Offer what your prospect needs and what you can deliver profitably. Ask questions and listen carefully to your […]

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Saving Money and Losing Customers

Unhappy customers take their business to your competitors. Your customers and clients want you consistently to meet or exceed their expectations of doing business with you. They don’t really care how you do it. Studies show that it costs five to ten times more to get a new customer than it costs to keep an […]

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Make the Most of Multiple Generations in the Workplace

Today the workplace is a blend of generations. Your success increases significantly when you adapt to and use multiple generations in the workforce.  Adapt or perish. Each generation brings its unique life experience to the work place as well as different values and work expectations.  In Volume 1 of "The Talent Market Series" W. Stanton […]

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Courage, The Antidote for Fear

Fear comes in all sizes and shapes. We all experience it.  Fear can be subtly woven into your corporate culture and affect the decisions at all levels. Fear-driven decisions, systems, and policies can undermine your profit, efficiency and fun. Protecting one's turf, creating chaos, micromanaging, blaming, and reacting to the crisis de jour become normal […]

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Lessons from The Little Engine That Could

"Yes, but that will never work here because..." is the frequent answer to the thought of making a change or launching an initiative. Mental malaise keeps you and your company stuck. Worse still, you may be unaware of this pervasive way of thinking. The Little Engine That Could focused on how to meet the challenge, […]

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Trust, the Deep Rudder of Leadership

Others disappoint us when they break a promise or fail to honor their word.  Enough broken promises and distrust sets in.  When this happens, your focus shifts to staying afloat and out of troubled waters instead of excellence and serving the customer, employee or community. You and/or your business can dig a deep hole of […]

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Outshine Your Competition with Lessons from Kindergarten

"Plays well with others" is as valuable in business as it is in kindergarten. Organization who clearly understand interdependence know that production, creativity, and performance are results of joint efforts, not just individual actions.  The synergy of individual efforts makes things happen in companies. In a sincere effort to motivate employees to excel and perform […]

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