Maintenance Saves Time and Money

Let’s face it. Repairs and maintenance are not glamorous. They are, in fact, an inconvenience.  Many entrepreneurs put it off. They are simply too busy running their businesses to maintain equipment, update software, train employees, and revise procedures, for example.  If you do not have time to maintain the parts of your business you rely on to […]

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Happy Customers Are Your Best Marketeers

Remember the Girl Scout classic, “Make new friends but keep the old; one is silver and the other gold.” Applied to business, classic winning strategies are 1) to attract new business and 2) to keep happy customers. Offer what your prospect needs and what you can deliver profitably. Ask questions and listen carefully to your […]

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What to Do When Employees Misfire

Misfire: fail to ignite when expected One of the most challenging parts of business is an employee that fails to meet your expectations. An underperforming employee is expensive as well as disappointing. Failure to confront the issue not only prolongs the problem; it often makes it worse. Underperforming employees fall into two categories: acute and […]

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Saving Money and Losing Customers

Unhappy customers take their business to your competitors. Your customers and clients want you consistently to meet or exceed their expectations of doing business with you. They don’t really care how you do it. Studies show that it costs five to ten times more to get a new customer than it costs to keep an […]

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Checklists Provide Consistency and Creativity

Making a checklist or written guidelines takes time and effort initially. Some people feel that structure stifles their creativity and spontaneity.  Too much "micro-structure" like micro-managing can be counter productive. Running a business without checklists and guidelines is inefficient.  People spend valuable mental energy thinking about the next step instead of executing pre-thought-out steps.  Good […]

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Maximize Employee Strengths to Maximize Your Results

You can't make a silk purse from a sow's ear. Even the exquisite, highly prized orchid is a weed when it is growing in a corn field.  Weeds are flowers growing in the wrong place. How many companies unknowingly place employees in the wrong role and expect them to excel and win for the company?  […]

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