Many companies tolerate poor customer care. Could the damage be $84 billion annually for US companies as some sources claim? In a recent trip to an automobile dealer to purchase a car, the sales person stunned me. After a test drive in a pre-owned car with 25,000 miles, I asked for a copy of the […]
A Fun Place to Work Is Good for BusinessRead More
Fortune's 2007 list of "100 Best Companies to Work For" ranks Google #1. Fortune asks "Is the stock value at $478 [as of April 26, 2007] because Google is a great place to work or is it a great place to work because the stock is at $478?" Maybe it's not either/or but both/and. Happy […]