Gratitude is a Smart Business Strategy

People who do not feel appreciated in the workplace are less engaged in the work they are doing. People at all levels in the organization make contributions to the goals of the organization, not only the deal makers, but the people working behind the scenes such as the cleaning crew and the IT professionals. A […]

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Why Interest in Others Is Key to Attracting the Right Client

When I meet someone so enamored with his own verbiage that I cannot hear myself think, I remember my father-in-law.  His wisdom, “He likes to talk to hear his head roar,” comes to mind. Curious listeners make excellent conversationalists.  They also make good impressions at networking events, conferences and dinner parties. Incessant talkers send me […]

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Good Manners Are Good for Your Business

What you don’t know you don’t know can be expensive. Emily Post wrote Etiquette in Society, in Business, in Politics and at Home in 1922.  Her landmark work articulated guidelines for social behavior.  According to her great granddaughter-in-law, Peggy Post, these are often traditional guidelines. "The underlying code of behavior is based on being thoughtful […]

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Undervalued People Skills Are Expensive

Making the numbers is a desirable trait of leaders. Who wouldn't want the leader of a company to make the numbers? If you are grooming leaders for your company, pay attention to their people skills as well as their ability to make the numbers. The CEO of a bank lamented to me the lack of […]

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