Gratitude is More than a Platitude--It's a Smart Business Strategy

Writing in the Harvard Business Review Blog (January 23, 2012), Tony Schwartz cites a worldwide survey conducted by Towers Watson. The survey states, “The single biggest driver of engagement is whether or not workers feel their managers are genuinely interested in their well being.” Would it surprise you to learn that less than 40% of […]

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Why Interest in Others Is Key to Attracting the Right Client

When I meet someone so enamored with his own verbiage that I cannot hear myself think, I remember my father-in-law.  His wisdom, “He likes to talk to hear his head roar,” comes to mind. Curious listeners make excellent conversationalists.  They also make good impressions at networking events, conferences and dinner parties. Incessant talkers send me […]

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Good Manners Are Good for Your Business

What you don’t know you don’t know can be expensive. Emily Post wrote Etiquette in Society, in Business, in Politics and at Home in 1922.  Her landmark work articulated guidelines for social behavior.  According to her great granddaughter-in-law, Peggy Post, these are often traditional guidelines. "The underlying code of behavior is based on being thoughtful […]

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Undervalued People Skills Are Expensive

Making the numbers is a desirable trait of leaders. Who wouldn't want the leader of a company to make the numbers? If you are grooming leaders for your company, pay attention to their people skills as well as their ability to make the numbers. The CEO of a bank lamented to me the lack of […]

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