Why Customer Care Is the Secret Sauce to Success

Many companies tolerate poor customer care. Could the damage be $84 billion annually for US companies as some sources claim?  In a recent trip to an automobile dealer to purchase a car, the sales person stunned me. After a test drive in a pre-owned car with 25,000 miles, I asked for a copy of the […]

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Use a Culture Makover to Yield Better Results

The shared assumptions, values and beliefs in your business, are the culture producing your results. How people in your organization dress, behave and execute their jobs is influenced significantly by this system. It’s everywhere. It permeates everything. It’s an invisible yet powerful force. It’s the corporate personality. The cost of a toxic culture can be […]

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Maintenance Saves Time and Money

Let’s face it. Repairs and maintenance are not glamorous. They are, in fact, an inconvenience.  Many entrepreneurs put it off. They are simply too busy running their businesses to maintain equipment, update software, train employees, and revise procedures, for example.  If you do not have time to maintain the parts of your business you rely on to […]

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How Structure Is Part of the Vast Success Conspiracy

Most entrepreneurs are structure averse. Why cramp your style? It’s so easy to make it up as you go.  Plus, it's a lot more exciting. Granted. Rules, systems and structures can feel restrictive. I’ve even known managers who enforce the rules to wield their power. It is counterproductive when your business is there to support the […]

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10 Ways to Outsmart the Saboteurs of Your Vision and Goals

Having an inspiring vision and well-crafted goals are no guarantee your business will achieve them. It is often the norm to put a vision and goals on the shelf so you can get back to work. This frustrates people, especially if they have been part of the process to craft the vision and define the […]

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Why Giving Is Risky But Worth It

Giving is a worthy endeavor. It has its downsides, however. It can be dangerous on the high road of giving. Adam Grant writes in Give and Take that givers are some of the most successful people. There is more. Givers are on the other end of the spectrum, too. They are the least successful. If […]

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Clarify Your Priorities to Increase Your Revenues

  There are many competing priorities in running a business. Everything looks important. The problem is you cannot do everything and do it all at once. Your business suffers because you cannot give the proper attention to what moves your business forward. You spend your resources on activities that reduce your efficiencies and reduce your […]

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How Generosity Is Making Your Business a Better Place

Many business owners wonder if generosity is a smart business decision. There is an ongoing debate about Corporate Social Responsibility (CSR) for business. CSR is usually associated with big companies. Regardless of the size, your business can incorporate CSR in its business model. It is an act of generosity. Companies embrace social responsibility not only […]

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The Power of Clarity

Lack of clarity at any level in your organization diminishes the possibility of success. Being unclear about the purpose of your business, for example, no one knows what strategies to pursue. If you do not know where you intend to go, any direction will do. Didn’t the Cheshire cat say this to Alice in Wonderland? […]

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Gratitude is More than a Platitude--It's a Smart Business Strategy

Writing in the Harvard Business Review Blog (January 23, 2012), Tony Schwartz cites a worldwide survey conducted by Towers Watson. The survey states, “The single biggest driver of engagement is whether or not workers feel their managers are genuinely interested in their well being.” Would it surprise you to learn that less than 40% of […]

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