How to Thrive when Shift Happens

When shift happens and the world is rearranged, how do you emerge from a place of surviving to thriving? The coronavirus pandemic and the economic recession have been felt around the world. If your business has not been affected directly, someone connected to your business or to you have been dealt quite a blow. In […]

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Leadership in Scary Times

Leadership is at a premium in scary times. Worldwide events in early 2020 demonstrate the importance of strong leadership from the local level to the international stage. For example, Jacinda Ardern, Prime Minister of New Zealand, has led her country of five million through the coronavirus pandemic with empathy and strength.   With so much […]

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The Five Worst Habits for Communication

  Communication is the lifeblood of relationships, personal and business. The health of an organization can be measured in how it communicates not only internally but externally. Bad communication habits can be sneaky and costly. It is easy to fall into bad habits without realizing how detrimental they can be. For example, my client told […]

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Why the Next Ten Years of Technology Will Not Surpass Old School Technology

Computer technology is pervasive, a blessing and a curse. With the touch of a button you have access to an up to date picture of inventory, sales, and cash on hand. Assuming, of course, you have been disciplined about keeping this information current.   Technology is great when it works. Most importantly, it doesn’t always […]

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Why Customer Care Is the Secret Sauce to Success

Many companies tolerate poor customer care. Could the damage be $84 billion annually for US companies as some sources claim?  In a recent trip to an automobile dealer to purchase a car, the sales person stunned me. After a test drive in a pre-owned car with 25,000 miles, I asked for a copy of the […]

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What Your Employees Want You to Know About Authenticity

One obvious requirement of business leadership involves the universally respected value of trust. This leads us to the topic of authenticity. Are business leaders today seen as highly rated by their authenticity or are they seen as disingenuous, shallow, self-promoting or even dishonest? Are business leaders trusted? This is a hard problem to quantify. Entire […]

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Don't Give Worry the Keys to Your Mental Real Estate

When the pressure is on, we worry. Everyone makes up stuff to some degree. Why allow these stories to occupy such valuable mental real estate? Some of us are more susceptible to worry than others. Regardless of your propensity to ruminate, it is quite expensive. For one thing, it raises your cortisol level which has […]

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Use a Culture Makover to Yield Better Results

The shared assumptions, values and beliefs in your business, are the culture producing your results. How people in your organization dress, behave and execute their jobs is influenced significantly by this system. It’s everywhere. It permeates everything. It’s an invisible yet powerful force. It’s the corporate personality. The cost of a toxic culture can be […]

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Leadership Hacks to Play the Long Game

Ask someone to define leadership and they might say something such as the ability to get others to follow. Can’t argue with that. How do leaders behave? It’s mostly about what you do, not what you say that demonstrates leadership. Having a leadership title is the easy part. The following are five hacks that leaders […]

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Take the Short Cut to Go the Long Way

Entrepreneurs like to get things done quickly. They do not like to waste time because time is money. It is tempting to take a short cut because it seems faster initially. While a short cut works out occasionally, it most often takes longer and costs more. We think fast is better. I heard an Atlanta developer say “patience […]

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