Why Customer Care Is the Secret Sauce to Success

Many companies tolerate poor customer care. Could the damage be $84 billion annually for US companies as some sources claim?  In a recent trip to an automobile dealer to purchase a car, the sales person stunned me. After a test drive in a pre-owned...

What Your Employees Want You to Know About Authenticity

One obvious requirement of business leadership involves the universally respected value of trust. This leads us to the topic of authenticity. Are business leaders today seen as highly rated by their authenticity or are they seen as disingenuous, shallow, self-promoting or even dishonest? Are...

Use a Culture Makover to Yield Better Results

The shared assumptions, values and beliefs in your business, are the culture producing your results. How people in your organization dress, behave and execute their jobs is influenced significantly by this system. It’s everywhere. It permeates everything. It’s an invisible yet powerful force. It’s...

Leadership Hacks to Play the Long Game

Ask someone to define leadership and they might say something such as the ability to get others to follow. Can’t argue with that. How do leaders behave? It’s mostly about what you do, not what you say that demonstrates leadership. Having a leadership title...

Take the Short Cut to Go the Long Way

Entrepreneurs like to get things done quickly. They do not like to waste time because time is money. It is tempting to take a short cut because it seems faster initially. While a short cut works out occasionally, it most often takes longer and costs more....

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